Our Online Banking Policy
Online Banking Agreement General Terms
This Agreement made between you and us for accessing your First Bank Hampton accounts via First Bank Hampton's Internet Banking includes certain disclosures for electronic funds transfer and terms and conditions governing the use of available services offered through First Bank Hampton's Internet Banking. As used in this document, the words "we", "our", and "us" mean First Bank Hampton and the words "you" and "yours" mean the account holder(s) and anyone else with authority to deposit, withdraw, or exercise control over the funds in the account. By using the Online Banking Services, you agree to abide by the terms and conditions of this Agreement. Please read this Agreement carefully and keep a copy for you records.
This Agreement is in addition to other agreements between you and us, including the applicable deposit account disclosure agreement(s) and terms and conditions and our rules and regulations as well as your loan agreements with us. Refer to the "Common Features" for any additional fees for Online Bill Pay. If there is a conflict between terms and conditions of this agreement and the terms and conditions of any other agreements between you and us, as it relates to Internet Banking, this Agreement will control.
Your use of Internet Banking Services may be may by use of certain numbers, codes, marks, signs, passwords, (PINS) public or private keys or other means which are acceptable to us to establish your identity and acceptance of the electronic communications. All electronic communications that meet these requirements will be deemed to be valid and authentic and you intend and agree that those electronic communications will be given the same legal effects as written and signed paper communications. You agree that electronic copies of communications are valid, and you will not contest the validity of the originals or copies, absent proof of altered data or tampering.
We may, from time to time, introduce new Internet Banking Services. We will notify you of the existence of these new Internet Banking Services. By using the new Internet Banking Services when they come available, you agree to be bound by the rules governing these new Internet Banking Services.
Business Day / Hours: The term "business day" shall mean every day except Saturdays, Sundays, and Federal Banking holidays. Our business hours are 8:30 a.m. to 3:30 p.m. Central Time, Monday through Friday.
To access your accounts through First Bank Hampton's Online Banking you must have at least one eligible account with us. For purposes of the Agreement, the term "Eligible Account" includes the types of deposit and credit accounts that are identified below. If you have more than one eligible account, we will "link" the relationships together unless you request certain accounts not be linked. Accounts that are linked under Online Banking Services will have one common owner and signer. Any signer, acting alone, must be authorized to access a linked account. Any non-linked account will not be accessible through Online Banking. An account that requires two or more signatures to make withdrawals or with special withdrawal restrictions may not be designated as a Eligible Account.
The following are Eligible Accounts:
- Money Market Deposit
- Certificates of Deposit
- Commercial Loans
- Installment Loans
- Real Estate Loans
To initially access Online Banking Services, you will use a temporary personal identification number (PIN). The bank will assign you a temporary PIN. With your first access to Online Banking, you will be asked to designate a password that has a certain specifications. The Online Banking instructions will explain them. You will also be required to change your password periodically to enhance security.
You agree to keep your First Bank Hampton Online Banking Password confidential to prevent unauthorized access to your accounts and to prevent unauthorized use. For security purposes, we recommend that you memorize your password. If you choose to write in down, store it in a secure place.
If you suspect your password is lost or in the hands of an unauthorized user, tell us AT ONCE. Telephone Customer Service at 641-456-4793 or toll free at 1.888.456.4793. We reserve the right to block your access to Online Banking Services to maintain or restore security to our website and systems, if we reasonably believe your password has been or may be obtained or is being used by an unauthorized person(s).
Equipment and Software:
To access First Bank Hampton's Online Banking Services, you must have an active account with an Internet Service Provider (ISP) and a current, fully patched Internet browser. If you experience problems getting online, contact First Bank Hampton at 641.456.4793. You are responsible for, at your expense, obtaining, installing, maintaining, and operating all equipment you use. We do not warrant, nor will we be responsible for and errors or failures from malfunction or failure of your equipment.
Description of Services:
1. Account information:
You can specifically obtain the following information:
- Obtain certain account history for the current and previous statement cycles and export this information directly to your computer in a variety of formats such as Quicken™ or Microsoft Money™.
- Obtain interest information on your interest bearing deposit accounts and loan accounts.
- Obtain account related information such as current balances, loan payments, payment due dates, and time certificate of deposit maturity dates.
- Transfer funds from checking to checking
- Transfer funds for checking to savings
- Transfer funds for savings to savings
- Transfer funds for savings to checking
- Make payments from checking to loan accounts with us
- Make payments from savings to loan accounts with us
All transfers between deposit accounts will occur at the earliest possible time or at a date in the future or on a recurring basis.
You may make arrangements for payments to loan accounts described above to occur at the earliest possible time, at a date in the future, or on a recurring basis.
Transfers made after 5:00 p.m. Central Time will normally not be credited until the next business day.
You will be provided a confirmation number with each transfer. Please write down this number when you receive it. It helps us resolve any questions you may have concerning your transactions.
Duplicate Transactions: It will be the customer's responsibility to detect duplicate transactions. First Bank Hampton will pay all transactions initiated online by the customer unless there are insufficient funds or uncollected funds.
Holds: If a hold has been placed on deposits made to an account from which you wish to transfer funds, you cannot transfer the portion of the funds held until the hold expires.
You agree that you will instruct us to make a transfer only when a sufficient balance is or will be available in the designated account at the time of the transfer.
You understand that we will not act on any transfer instructions from you if sufficient funds are not available in the account that you designated.
Your ability to make transfers from your savings accounts and money market accounts is restricted by Federal Reserve Board of Regulation D. For each of your savings accounts, you are prohibited from making more than six (6) pre-authorized transfer per month. For your money market account, you are prohibited from making more than six (6) pre-authorized transfer per month, no more than three (3) of which may e payable to third parties, such as checks, ACH transfers or debit card entries. Pre-authorized transfers include transfers made through First Bank Hampton's Online Banking Services. The following transfers do not count towards your limit:
- Transfers from your savings account or money market account to repay any amounts owed to First Bank Hampton for loans and associated expenses.
- Transfers made by mail, messenger, ATM or in person.
- Withdrawals authorized by you by telephone on online if the funds are mailed to you by check. Once a savings account or money market account has violated the Regulation D limits, First Bank Hampton will notify you and may convert the account to a transaction type account.
Failure to make transfers: If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will make very effort to remedy the situation; however, we cannot assume any responsibility:
- If through no fault of ours, you do not have enough money in your account to make a transfer or if your account has been closed.
- If the terminal or system was not working properly and you knew about the breakdown when you started the transfer.
- If the circumstances beyond our control (such as fire or flood or system failure) prevent the transfer, despite reasonable precautions that we have taken.
- If the money on your account is subject to legal process, adverse claims, or other encumbrances restricting transfer.
- If you have not properly followed instructions on how to make the transfer.
- If we have placed a hold on funds in your account in accordance with our reasonable business procedures.
- If we have a reasonable basis for believing that unauthorized use of your password has occurred or may be occurring, if you are in default under this agreement with us, if we or you terminate the agreement, or if we have suspended your use of First Bank Hampton's Online Banking Service.
Hours of Operation
You can access banking services through First Bank Hampton's Online Banking 24 hours a day seven (7) days a week. However, at certain times, some or all of the services may not be available due to system or internet maintenance. If we need to change the scope of Online Banking, we will attempt to provide prior notices such interruptions and changes but cannot guarantee that such notice will be provided.
A transfer between deposit accounts initiated through Online Banking before 5:00 p.m. Central Time on a business day will be posted to your account on the same day. We cannot ensure that a transfer between deposit accounts after 5:00 p.m. Central Time on a business day will be posted to your account on the same day. Transfers initiated on a Saturday, Sunday or a Federal Holiday, will be posted on the next business day. Credits to loan accounts initiated through First Bank Hampton's Online Banking may take up to two (2) business days to post.
Sending electronic messages to us through First Bank Hampton's website allow you to contact us with questions and the bank to contact you with notices and disclosures. However, email is neither secure (encrypted) nor available after you log-on to Online Banking. Therefore, we ask that you not use email to initiate banking transactions.
You agree that we may send you or make available to you notices, disclosures, and other information required under the Electronic Funds Transfer Act and Regulation E of the Federal Reserve Board. If you have given us an email address or postal address, we are entitled to rely on that address and assume that messages sent to that address are received by you until you give us notice in writing or by email that the address is no longer valid. If we send you a notice or disclosure electronically, and you wish to download or print it and are unable to do so, contact us at the mailing address or telephone number address in the Error Resolution section of this Agreement or send us an email and we will provide you with a copy on paper.
Limitations Of Liability Relating to Online Banking
Except as otherwise provided in this Agreement or otherwise expressly provided by applicable law or regulation, you agree that neither we nor any party that provides Internet access or provides equipment used to access the Online Banking Services or any agent, independent contractor, or subcontractor of any of the foregoing will be liable for any loss, injury, or damage including without limitation, direct, indirect, incidental, special, consequential, or punitive damages, whether under a contract, tort or any other theory of liability, arising in any way of the installation, use, or maintenance of Online Banking Services, or of the Internet access provider used to access the available Online Banking Services including, without limitation any loss, injury, or damage relating to any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, line failure or unauthorized interception or access to your communications with us, even if we or the Service Providers are aware of the possibility of such event.
You will receive a monthly account from us for your checking and money market deposit accounts. You will receive a monthly account statement from us for your savings accounts that have the (same account number as your checking account) or if there are transfers from the savings account in a particular month. In any case, you will receive a savings statement at least quarterly.
We will disclose information to third parties about your account or the transfers you make:
- Where it is necessary for completing transfers
- In order to verify the existence and condition of your account for a third party, such as credit bureau or merchant
- In order to comply with laws, government agency rules or orders, court orders, subpoenas or other legal process, in order to give information to any government agency or official having legal authority to request such information
- If you give us written permission
Authorization to Obtain Information
You agree that we may obtain and review your credit report from a credit bureau or similar entity
Tell us AT ONCE if you believe your PIN or Password has be lost or stolen. Prompt notification is the best way of keeping your possible losses down. You could lose all the money in your account. If you tell us within two (2) business days, you can lose no more than $50. If you do NOT tell us within two (2) business days after you learn of the loss or theft of your PIN or Password, and we can prove we could have stopped someone from using your PIN or Password without your permission if you had told us, you could lose as much as $500. Also, if your statement shows transfers that you did not make, tell us AT ONCE. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get any money you lost after the sixty (60) days if we can prove that we could have prevented someone from taking the money of you had told us in time. If you believe your PIN or Password has been lost or stolen, or that someone has transferred or may transfer money from your account without your permission, call Customer Service at 641.456.4793 or toll free: 1.888.456.4793 during normal business hours listed in this Agreement.
We cannot accept notification of lost or stolen PINS or Passwords or unauthorized transfers via email.
In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed below as soon as you can if you can think your statement or receipt is wrong, or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appeared. Information we may need:
- Tell us your name and account number (if any)
- Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.
- Tell us the dollar amount of the suspected error.
If you tell us verbally, we will require that you send us your complaint or question in writing within ten (10) business days following the date you notified us. We will tell you the results of our investigation within ten (10) business days (twenty (20) business days if the transfer involved a point-of-sale transaction or a foreign-initiated transfer) after hearing from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) business days (ninety (90) business days if the transfer involved a point-of-sale transaction or foreign-initiated transfer) for the amount you think is in error, so that you will have to use of your money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents we used in our investigation.
First Bank Hampton
PO Box 59
Hampton, IA 50441-0059
Business Days: Monday through Friday (excluding Federal Holidays)
Phone: 641.456.4793 or toll-free: 1.888.456.4793
This Agreement continues in full force and effect until terminated. You may terminate this Agreement and your use of Online Banking Service at any time by calling Customer Service at 641.456.4793 or toll free: 1.888.456.4793 or by sending a written termination notice to First Bank Hampton, PO Box 59, Hampton, IA 50441-0059. Your termination notice will be confirmed by mail. You authorize us to complete fund transfers until we have had a reasonable opportunity to act on your termination notice.
We may terminate this Agreement and your use of the Online Banking Service at any time without cause at prior notice. This Agreement and your use of Online Banking will be terminated automatically if your Eligible Account(s) are closed or access to your Eligible Account(s) is restricted for any reason. This Agreement and your use of Online Banking may be terminated at any time without prior notice due to insufficient funds in one of your Eligible Accounts. After termination on such basis, you may again enroll once sufficient funds are available in your Eligible Accounts to cover any fees and other pending transfers or debits. We reserve the right to temporarily suspend Online Banking in situations deemed appropriate by us, in our sole and absolute discretion, including we believe a breach of system security has occurred or is being attempted. We may consider repeated incorrect attempts to enter your PIN or Password as an indication of attempted security breach. Termination of the Online Banking Service does not affect your obligations under the Agreement with respect to occurrences before termination.
Changes to Charges, Fees or Other Terms
We reserve the right to change the charges, fees or other terms described in this Online Banking Agreement. When changes are made to any fees, charges, or other material terms, we will electronically update this Online Banking Agreement or send an e-message notice to you at the address shown on our records at least thirty (30) days in advance of the effective days of any additional fees for online transactions, or of any stricter limits on the type, amount, or frequency of transaction or any increase in your responsibility for unauthorized transactions, unless an immediate change is necessary to maintain the security of the system. In such a change is made, and it can be disclosed without jeopardizing the security of the system, we will provide you with an electronic or written notice within thirty (30) days before the change. As always, you may choose to accept or decline changes by continuing or discontinuing the accounts or services to which these changes relate. We also reserve the option, in our business judgement, to waive, reduce, or reverse charges or fees in individual situations. Changes to fees applicable to specific accounts are governed by the applicable Account Disclosure Statement.
By accessing Online Banking you're hereby acknowledge that you will be entering a protected website owned by first Bank Hampton, which may be used only for authorized purposes. First Bank Hampton may monitor and audit usage of the system and all persons are herby notified that the use of the services constitutes consent to such monitoring and auditing. Unauthorized attempts to up-load information and / or change information on these websites are strictly prohibited and are subject to prosecution under the Computer Fraud and Abuse Act of 1986.
Fees. Fee Schedule
First Bank Hampton's Online Banking Service is free.
Revised January 2021