Keeping your account safe and secure is our highest priority. We partner with Jack Henry, our debit card processor, to implement a fraud management solution to help protect your debit card against fraudulent activity.
As part of our debit card protection program, we provide text alerts when suspicious activity is detected on your First Bank Hampton debit card. If you receive a text alert, reply V (Valid) or F (Fraud) to confirm or deny the activity. If you reply Fraud (the activity is fraudulent), you’ll quickly receive a follow up text to let you know that your card has been blocked, and the Fraud Center phone number will be provided in the text message. We’ll also automatically block your debit card to prevent any additional fraudulent activity.
If you reply V (the activity was Valid), you can continue to use your debit card as normal.
If you don’t reply to the text, an email message will be used at the next method of contact. If there is no response to text or email, a phone call is the third method of contact. Calls are places between 8:00am and 9:00pm. An automated voice message will be left on phone numbers that can receive a voice message.
Please contact us for exact numbers so you don’t miss any alerts. This added protection to your debit card is automatic and text message alerts are free. You may opt out of text and voice calls, but you cannot opt out of email notifications. To ensure we can reach you promptly if fraudulent activity is suspected, we’ll need to have your current contact information on file including phone number(s) and address. Please contact us if you have any changes in this information. We’ll keep your information completely confidential.
If you have any questions or ever see a suspicious transaction on your debit card, please call us at 641.456.4793. Always use caution when providing your debit card information and contact us immediately if you suspect your debit card has been stolen or compromised.
Important: We will never request card or account information via text, phone or email.
